Since United and Continental merged in 2010, the carrier struggled to integrate the two divergent cultures and workforces. As a result, it’s lagging its three major rivals in customer service and profitability. Add to the crosswinds management and board upheaval. Late last year, a scandal forced the resignation of CEO Jeff Smisek, who was replaced by former railroad executive Oscar Munoz. After a month on the job, Munoz suffered a massive heart attack, and returned in February to face a proxy battle from disgruntled hedge funds. In April, Munoz forged a compromise, agreeing to serve under a new chairman from outside the board, Robert Milton, former CEO of Air Canada. On the plus side, the sharp drop in fuel costs, and improved on-time performance, swelled its earnings from $2.4 billion in 2014 to $5.2 billion last year. But income slumped in the first quarter because of widespread pressure on prices—pressure that’s likely to persist. Frontier and Alaska Airlines, for example, are adding seats, and luring customers with discount fares, at United’s hubs in Denver and San Francisco.
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She is asking for $150,000 in punitive damages "to deter such behavior in the future."
Dao's attorney said the woman from the American Airlines incident reached out to him
Including direct flights to San Francisco
It's a reversal of his earlier employment agreement
They didn’t learn from the 2007–08 financial crisis.
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United, Delta, and American Airlines announced they will no longer ship hunters' big-game trophies from Africa.